Frequently Asked Questions

Yes, DecalGirl has a wide range of pricing and discounts available to fit any company's needs. You can apply to become a reseller or submit a request for more information here.

Yes, we sure do! We can provide skins for every type of promotion whether it a new movie, an event, anything! We know you’re busy, therefore we try to make ordering your custom promotional skins as easy as possible. We can either create your skin design for you, or you can request one of our templates to create your skin design yourself. For more information on promotional items and ideas please fill out our corporate sales and promotional inquiry here or email Promo@decalgirl.com with your inquiry.

To stay updated with DecalGirl's newest devices and freshest designs, you can subscribe to the DecalGirl RSS feed, check out our Facebook Page., or follow us on Twitter.

All Gift Certificates are sent via E-mail to the address specified when you ordered the certificate. If you have not received your Gift Certificate E-mail, please check your spam folder. If you do not find the E-mail in there, then you may resend the gift certificate by going to the order status page and entering your order information. If you were logged in to an account when you ordered the certificate, you may also view your history and resend the E-mail by going to your account home and clicking on order history. Find the order with the certificate and click the resend option.

All DecalGirl skins should peel off pretty easily by just pulling it gently and slowly. It will leave no residue so that should not be a concern. If for any reason you have a problem or it seems difficult to remove, we have found that applying a little bit of heat, whether it be sunlight, a lamp or a short shot of heat from a blow dryer, will make it easier. On special finishes we strongly recommend using the heat before pulling it off. This especially applies to chrome type finishes found on many cellphones, game consoles, and laptops.

Some devices require a little extra help. iPods skins, for example, remove best if you hold down the click wheel as you pull off the skin. Macbooks skins come off easiest when the lid is closed. There are many ways to remove a skin, so we recommend to do what works best for you.

Our Promise to you...Since 2003, we've taken great pride in the quality, fit and ease of installation of our skins. People like you - our valued customers, are our biggest assets and our skin on your device is the best endorsement we can get.

If you damage your skin during installation, we'll send you a new piece free - you just cover the shipping charge.

For more details about this policy, please visit our customer support area.

We accept Visa, Mastercard, Discover, Paypal, Cashier's Checks and Money Orders.

DecalGirl skins are not reusable. When you remove a skin from your device, the vinyl will not leave any residue, but it will likely stretch and will not fit your device again.

Yes, We do allow a hue or saturation adjust on most artwork, however, certain artists' work cannot be edited as it is original work. You can add text to any design that you please. This includes anything you can think of - your name, your favorite quote, or even a special birthday message - printed right on the skin itself.

DecalGirl skins bond directly to the device leaving the screen exposed. With any device that supports picture wallpaper/screen savers we offer you the option of adding the matching image that finishes the look from the skin through the screen. The image you see in the screen is a downloadable file that is set as the background wallpaper and/or screen saver on the device. To protect your screen you may want to purchase a screen armor and install it prior to putting your skin on.

Click here to view a list of phones and devices that we currently offer skins for. If you do not see your specific device, you can use our Suggest a Device form to suggest a device that you would like to see skins available for.

Yes we do, for most of the popular models!! Screen armors are an option on the item page or you can also find them under More Ways to Shop: Accessories and Add ons. The skins themselves do not protect the screen, only the front and back of the device.

Due to copyright infringement laws, we can not reproduce designs, logos, or characters without direct permission from the license holder. If the character or logo you would like on your skin is copyrighted, unfortunately, we cannot create your custom skin.

There is a cut on the iPhone that may appear to be a mistake, but it is actually a cut out for the proximity sensor of the phone. The proximity sensor deactivates the display and touchscreen when the iPhone is brought near the face during a call, so leaving it covered will disable the touch screen and display.

Matte finish is a non-glossy, satin-type finish. It allows fingerprints and smudges to fade into the surface of the skin and gives a unique look and feel to the artwork.
Glossy finish is the original DecalGirl skin finish. It has a shiny, glossy, appearance and the colors within the artwork may seem to be more vibrant.

Our skins are printed full color on premium grade, adhesive-backed cast vinyl then covered with either a high-gloss or matte, clear protective coating. All of DecalGirl skins use an innovative, repositionable and removable adhesive back for fast, easy, and accurate installation and goo-free removal. Our skins are thin enough to work with most accessories but tough enough to absorb most minor abuse.

DecalGirl is proud to be based in the United States out of Lewes, De. We design, manufacture, and ship our skins all within the same location.

If our product image shows the art from the skin continuing through the screen area, you will be able to get the wallpaper. Depending on your contract and what the phone came with there are multiple methods to install the image. For questions on installing the wallpaper visit our technical help section.

Each of our skins are manufactured to fit the specific model listed in the category. If you do not see your device listed on our site or have questions about your device model contact Customer Support.

Absolutely we ship to an Army Post Office or a Fleet Post Office address, all we ask is that you provide us with the same shipping information that you would give your family to send you mail.

DecalGirl ships to 85 countries worldwide. You can find out if we ship to your country in the drop down menu in your cart. From there, you can view about how long it will take and how much it will cost. If you do not see your country listed, please Contact Us. For more shipping information please read our Shipping Information Page.

We cannot garuntee that the colors shown on your monitor will be identical to the color of the skin when you receive it. This is because all monitors are calibrated differently and your computer monitor or laptop screen may show different colors than another. All images do use our source art but colors may vary based on your settings.

You may usually cancel or change, or add to your order within 12 hours of placing it by contacting our customer service department by phone at 1-866-841-0922 or E-mail at Support@decalgirl.com.

There are two ways to place an order: over the phone or through DecalGirl.com, our online store. To place an order by phone, you can call us toll free at: 1-866-841-0922 during our normal business hours(Monday - Friday 8:00AM-6:00PM EST). To place an order online, please visit www.DecalGirl.com.

Any unused and unaltered item purchased from our online store (with the exception of custom sized or personalized skins) may be returned for a full refund of the item’s purchase price (i.e., excluding shipping charges) within 30 days of the date of purchase. All items must be returned in their original, unused condition and in their original packaging.

Step  1  Request an RMA (Return Merchandise Authorization) number. DecalGirl will not accept returned goods without prior approval in the form of an RMA number.  Packages sent to us without a valid RMA number will be refused.

Step 2  When your return is approved, you will receive an RMA number by email. Follow the instructions in the email to ship your return prepaid via UPS, FedEx or Parcel Post (remember to write your RMA number on the outside of the package).

Step 3  Your refund will be issued to your credit card or PayPal account when we receive the returned merchandise. (If your original order was paid via check or money order, we will send you a refund check.)

Please note that C.O.D. returns cannot be accepted, and that we reserve the right to determine, at our sole discretion, the condition of returned merchandise.

Yes, This site is tested and certified daily to pass the “McAfee Secure” Security Scan. To help address concerns about possible hacker access to your confidential data, and the safety of visiting this site, the "live" McAfee Secure mark appears only when this site passes the daily McAfee Secure tests.

To validate an account and ensure funds are available, DecalGirl puts an authorization hold for $1.00 on your account. A hold will generally clear within a couple of days and will be released back into your account. To have it released sooner, please contact your bank.

The arrival of your order depends on the shipping method that you choose at the time when you placed your order:

Super Saver, which is First Class Mail through the USPS, has an estimated delivery within in 8-13 business days (weekends & holidays not included).

US Postal Mail has an estimated delivery of 8-13 business days (weekends and holidays not included).

Priority Mail- has an estimated delivery of 5-7 business days (weekends & holidays not included) and comes with a delivery confirmation number. Please note that the confirmation number is not a tracking number and only updates when the order has been delivered.

UPS Standard- is estimated delivery within in 5-7 business days UPS is our only guaranteed shipping method that comes with a tracking number.

UPS Express/UPS Next Day Air- is estimated delivery within 2-4 business days (weekends & holidays not included) UPS is our only guaranteed shipping method that comes with a tracking number.

View our Order Status Page to check the status of your order.

Your credit card is charged immediately when you place your order. Often times, you bank may show the charge as a hold until your payment clears.

Your order number is included in the E-mail receipt you received upon check out. If you have lost or deleted that E-mail, you can locate your order number by logging in to your account and viewing your order history. You can also getting tracking information and estimated delivery dates from this section.

To get your free wallpaper, visit Getmywallpaper.com and type your information in the appropriate fields. The code for the wallpaper that matches your skin is printed on the skin. Please allow 10-15 minutes for your wallpaper to arrive via Email. If you have not received your wallpaper after 15 minutes, check your spam and junk folders to see if it is mistakenly being held in your spam or junk E-mail folders.

There are a few common places to look for your model number. The first location to try is in the manual that came with your device when you purchased it. If you no longer have your manual, try taking the battery out of your device. The model number is often printed under the battery. If the model number is not found under the battery, try searching the internet using your serial number in a search engine such as Google or Yahoo. As a last resource to find the model number, contact your manufacturer for assistance and as always, the customer service staff at DecalGirl is always willing to help.

1. If your device's email plan supports downloading attachments simply forward the attached image to your device's email address and download the attachment.

2. The 2nd option is saving the image directly on your computer. Then, using your USB cord, you can hook your device to the computer and copy the image to your device. When you connect your device (Windows) should pop up a dialog box that asks what you would like to do with this device. If you are using a Mac you'll want to open finder and locate your device in the left menu. Choose the option that allows you to view the files on the device. You can then copy and paste the wallpaper image onto your device. This option may require consulting the user manual that came with your device.

3. The 3rd option is transferring the wallpaper image from your computer to your device using a memory card. Using your device’s memory card (usually sold separately), you can add the wallpaper file to the memory card from your computer and then put the memory card back into your device (this is how we test 99% of our wallpapers). If your computer does not have a memory card reader, you may need a memory card reader/adapter.

4. Another method to get your wallpaper is via text/picture message. You can send a picture message to your device with the wallpaper image attached. (In order to do this you need to know your picture/text email address for your device. -- For example since I have Verizon mine would be 3026449399@vzwpix.com . Other carriers have different device email addresses as you can see from the following list.

Carriers Picture/Text possible addresses:
• Alltel = xxxxxxxxxx@message.alltel.com
• Amp’d Mobile = xxxxxxxxxx@vtext.com
• AT&T = xxxxxxxxxx@mms.att.net
• Boost Mobile = xxxxxxxxxx@myboostmobile.com
• Centennial Wireless = xxxxxxxxxx@myblue.com
• Cingular (AT&T) = xxxxxxxxxx@mms.mycingular.com
• Einstein PCS = xxxxxxxxxx@einsteinmms.com
• Nextel = xxxxxxxxxx@messaging.nextel.com
• Sprint = xxxxxxxxxx@messaging.sprintpcs.com or xxxxxxxxxx@pm.sprint.com
• T-Mobile = xxxxxxxxxx@tmomail.net
• US Cellular = xxxxxxxxxx@mms.uscc.net
• Verizon Wireless = xxxxxxxxxx@vzwpix.com
• Virgin Mobile = xxxxxxxxxx@vmobl.com

If you have trouble figuring out your picture messaging address, try sending a text to your E-mail. You can then reply to that message with your wallpaper attached. Standard text messaging rates apply to each text message sent or received as provided in your wireless rate plan. (Contact your carrier for pricing details).

As the owner of one of our skins, we're happy to help you finish the custom look of your new device with a matching background wallpaper image. Please note that due to differences in color profiles, some variance in color is normal. If you have any questions do not hesitate to contact us at Support@decalgirl.com

Figuring out which iPod you have can be tricky. The first step is to find out which model you have and then which generation of that model. The chart below breaks down each and should help you figure out exactly which skin kit you need.

Classic			Original iPod that is still being offered today. Features a click wheel and comes with either a black and white or a color screen.
	3rd Gen		The third generation iPod, introduced in early 2003 has seperate buttons from the clickwheel and was the first to have a dock connector.
	4th Gen (Photo)		Introduced in mid 2004, the iPod Photo is identical to the iPod Classic but has a color display instead of the black and white.
	5th Gen (Video)		Introduced in mid 2005, this iPod features a large, widescreen color display, a Click Wheel, and the capability of displaying photos and videos. Like iPod nano, it uses USB for syncing and comes in white and black.
Touch	1st Gen		Offered from 07-08, the first gen iPod Touch has gray front trim and the wireless window covers the entire upper left corner.
	2nd Gen		Current model offered as of 2009, has silver front trim, external volume buttons, and the wireless window is an oval shape.
Shuffle	1st Gen		Introduced in early 2005, this iPod is 3.3" tall, has an integrated USB port, and a control pad. The shuffle does not have a display.
	2nd Gen		Introduced in mid 2006, this tiny iPod is 1.1" tall and does not have an integrated USB port, but does have a click wheel.
	3rd Gen		3rd Gen: Introduced in eary 2009, this iPod is 1.1" tall, does not have an integrated USB port or a click wheel (instead it comes with earphones that have an integrated remote).
Nano	1st Gen		Introduced in mid 2005, this iPod is 3.5" tall, 1.6" wide and 0.27" thick, and has a click wheel, color display, and was offered in white or black.
	2nd Gen		Introduced in mid 2006, this iPod is smaller, the dock and headphone jack are in the bottom, and it comes in the following colors: silver, green, blue, black and pink.
	3rd Gen		Introduced in mid 2007, this iPod is known as the "fat" version, as it has a wider screen, the hold button is in the bottom and it plays video.
	4th Gen		Introduced in mid 2008, this iPod has a taller screen, curved surface (looks like an oval from the top or bottom, and has the shake feature.
	5th Gen		Introduced in eary 2009, this iPod is 1.1" tall, does not have an integrated USB port or a click wheel (has earphones with a remote).
Mini	1st Gen		Introduced in early 2004, the mini is distinguished by its smaller size and it's hold button which is on the top left side.
	2nd Gen		Introduced in early 2005, the 2nd generation mini's click wheel text is the same color as it's case and the storage size is etched into the back of the iPod.

If this did not help please Contact Us. We want to make sure you get the correct skin. 

Figuring out which macbook you have can be tricky. If you purchased it direct from Apple, then you have the unibody.Below is how you can tell the difference between the models:

MacBook 13" Polycarbonate Unibody

Case: White unibody

Screen: 13.3” - 13”w x 9.12”d

Released October 2009

Macbook Air

• Case: Aluminum
• Screen: 13.3” 12.8”w x 8.94”d
• Released: January 2008

MacBook 13"/MacBook White

• Case: White or black polycarbonate
• Screen: 13.3” 12.78"w x 8.92"d
• First Released in early 2006

MacBook 13" Unibody Aluminum -

• Screen: 13.3" w/Black Bezel - 12.78"w x 8.94"d
• Released October 2008

MacBook Pro 15" Unibody Aluminum -

• Screen: 15.4" w/black bezel 14.35"w x 9.82"d
• Black wireless window (plastic piece on back edge of laptop)
• Aluminum unibody construction and no separate touchpad button
• Released October 2008

MacBook Pro 15" Aluminum (Original)

• 15.4" Screen w no bezel - 14.1"w x 9.6"d
• Grey wireless window (plastic piece on back edge of laptop)
• Separate touchpad button
• Released January 2006

MacBook Pro 17" Unibody Aluminum

• 17" Gloss or Matte Screen w/black bezel 15.47"w x 10.51"d
• Black wireless window (plastic piece on back edge of laptop)
• Aluminum unibody construction and No separate touchpad button
• Released January 2009

Macbook Pro 17” Original

• Case: Aluminum
• Screen: 17”
• Released April 2006

If this did not help please Contact Us. We want to make sure you get the correct skin. 

To change your password, log in to your account. Under the preferences category, click on the link that says Change Contact & Login Info. Check the box that says "I want to change my login password." From here, you can fill out the form to change your password. Passwords must be 6 characters in length and contain at least one number.

To edit your information, you first need to log in. From your dashboard, you can edit your personal information such as your acount login information, your default payment method, your default shipping address, and marketing preferences.

To reset your password, click here. Enter your E-mail address and we'll send you an E-mail with a link to reset your password.